Warranty Policy
At Mazzella, we stand behind the quality of our products. Our warranty policy covers any defects in material or workmanship under normal use during the warranty period.
Coverage
Our products are covered by both Mazzella's warranty and various manufacturers' warranties. Please refer to the specific product documentation for details on the warranty period and coverage.
Claims
If you believe your product has a defect, please contact us immediately at ecommerce@mazzellacompanies.com. Provide details of the product and the defect.
Eligibility
To be eligible for a warranty service, your item must be:
- Used under normal conditions for which the product was designed.
- Not modified in any way.
- Not subjected to unreasonable care or improper maintenance, as determined by us.
Process
Upon receipt of the returned product, we will fully examine it and notify you via e-mail whether you are entitled to a replacement or refund as a result of the defect.
Exceptions
The warranty does not cover any problem that is caused by:
- Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
- Conditions, malfunctions, or damage resulting from negligence, improper maintenance, or modification.