Returns and Refunds Policy
Thank you for shopping at Mazzella. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging if available.
- Accompanied by the receipt or proof of purchase.
- Material may only be returned with prior authorization from Mazzella.
Please note, Mazzella will provide a prepaid return shipping label with your order. Please contact us at ecommerce@mazzellacompanies.com or 833-415-4343 so we can work with you on the return process.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item, and if your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit in accordance with your card issuer's policies.
Exchanges
If your item is defective or damaged, we are happy to exchange it for the same item. Please contact us immediately if this is the case.